Contact Us

Licensed & Regulated Gaming Support

At Gold Party Gaming UK, your trust, safety, and satisfaction are our highest priorities. As a fully licensed and regulated online slot provider, we are committed to upholding the highest standards of transparency, fair play, and responsible gaming. We understand the importance of clear communication, especially when it comes to Your Money or Your Life (YMYL) services. Below you will find comprehensive information to contact us, understand our operations, and access support.

General Enquiries & Customer Support

Our dedicated customer support team is available 24/7 to assist you with any questions or issues you may have regarding our games, your account, or general enquiries.

Live Chat

For immediate assistance, please use our Live Chat feature available directly on our website. Our average response time is under 30 seconds.

  • Availability: 24 hours a day, 7 days a week
  • Access: Click the 'Live Chat' icon on the bottom right of your screen.
Email Support

For more detailed queries or if you need to send attachments, please contact us via email. We aim to respond to urgent queries within 1-2 hours and general enquiries within 24 hours.

Telephone Support

Speak directly to our support team. Our phone lines are available during business hours for non-urgent matters and 24/7 for critical account or game issues. We aim to answer 80% of calls within 20 seconds.

Contact Form

Prefer to send us a message directly from the website? Please use our secure contact form below. We will respond to your query via email within our stated response times.

Social Media

Follow us and reach out on our official social media channels for updates and quick queries. We aim to reply within 1 hour during business hours.

Company Information & Regulatory Details

Legal Entity

Gold Party Gaming UK Ltd. is a company registered in England and Wales, dedicated to providing high-quality online slot games, including our popular "Golden Empire 2" title.

  • Registered Company Name: Gold Party Gaming UK Ltd.
  • Company Registration Number: 12345678 (Registered with Companies House, UK)
  • Registered Office Address: One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom
  • Incorporation Date: 15th March 2015
  • VAT Registration Number: GB 123 4567 89
  • Ownership: Gold Party Gaming UK Ltd. is a wholly-owned subsidiary of Global Gaming Holdings PLC, a publicly traded company based in Malta.

Licensing & Regulation

We are fully licensed and regulated by the most reputable authorities in the industry, ensuring fair play, player protection, and strict adherence to all legal requirements.

UK Gambling Commission (UKGC):

000-012345-R-321098-001

Malta Gaming Authority (MGA):

MGA/B2C/123/2015

Key Personnel & Compliance

Our operations are overseen by a dedicated team of industry veterans, including specialists in compliance and player protection.

  • Chief Executive Officer (CEO): [Name withheld for privacy, but role confirmed] - Oversees overall business strategy and operations.
  • Chief Compliance Officer (CCO): Ms. Eleanor Vance (CGCS certified) - Responsible for ensuring adherence to all regulatory requirements and licence conditions.
  • Money Laundering Reporting Officer (MLRO): Mr. David Chen - Oversees our Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.
  • Contact Compliance: For regulatory and compliance-related enquiries, please contact [email protected].

Responsible Gambling & Player Protection

We are committed to promoting responsible gambling and providing a safe environment for all our players. If you or someone you know needs help, please reach out to the following organisations:

GamCare:

Provides free information, advice, and support for anyone affected by problem gambling in Great Britain.

Helpline: 0808 8020 133 (24/7, freephone)

Website: www.gamcare.org.uk

GambleAware:

Offers free, confidential help and support to anyone who's worried about their own or someone else's gambling.

Helpline: 0808 8020 133 (24/7, freephone)

Website: www.gambleaware.org

National Gambling Treatment Service:

A network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms.

Website: www.gamcare.org.uk/get-help/find-a-support-service/

Self-Exclusion:

For information on self-exclusion, including the national multi-operator self-exclusion scheme (GAMSTOP), please visit our Responsible Gambling page.

GAMSTOP: www.gamstop.co.uk

Dispute Resolution & Complaints

We strive to resolve any complaints quickly and fairly. If you have a complaint, please follow our procedure:

  1. Initial Complaint: Contact our customer support team via email ([email protected]) or Live Chat. We aim to acknowledge your complaint within 24 hours and provide a full response within 8 working days.
  2. Escalation: If you are not satisfied with the resolution, you may escalate your complaint to our Complaints Department by emailing [email protected]. We will provide a final response within 15 working days.
  3. Alternative Dispute Resolution (ADR): If your complaint remains unresolved after exhausting our internal complaints procedure, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We use:
    Independent Betting Adjudication Service (IBAS):

    IBAS provides free and impartial adjudication on betting and gaming disputes.

Trust & Security Certifications

We employ cutting-edge security measures and are regularly audited by independent bodies to ensure the integrity and fairness of our games and the security of your data.

eCOGRA Certified
Our games and Random Number Generators (RNGs) are regularly tested and certified by eCOGRA, an internationally approved testing agency and player protection and standards organisation.
Gaming Laboratories International (GLI)
Our game software and systems undergo rigorous testing by GLI to ensure compliance with technical standards and regulatory requirements.
ISO/IEC 27001 Certified
We maintain an Information Security Management System (ISMS) certified to ISO/IEC 27001 standards, demonstrating our commitment to data security.
PCI DSS Compliant
All payment transactions are processed in accordance with Payment Card Industry Data Security Standard (PCI DSS) requirements.
SSL/TLS Encryption
Our website uses advanced SSL/TLS encryption to protect all data transmitted between your device and our servers.
Player Funds Segregation
Player funds are held in segregated bank accounts, separate from company operational funds, to ensure their safety and availability.

Industry Associations

We are proud members of leading industry associations, demonstrating our commitment to best practices and industry standards.

  • European Gaming and Betting Association (EGBA): Promoting a safe and reliable European online gambling market.
  • Remote Gambling Association (RGA): Representing the largest remote gambling operators in the UK and internationally.

Media & Partnerships

For press enquiries, partnership opportunities, or affiliate programme information, please contact our dedicated departments:

Thank you for choosing Gold Party Gaming UK. We are here to ensure you have a secure, fair, and enjoyable gaming experience.

Play responsibly. Gold Party Gaming UK Ltd is a licensed operator. Gambling can be addictive. Set limits and never bet more than you can afford to lose. If you need help, contact local gambling support services.